STILL HAVE QUESTIONS? THE FAQS
Or just email me with questions at: email@example.com
Why should I pay a set fee instead of working by-the-hour with a designer?
Great question! I’ve been a designer for over a decade and have helped clients with everything from decorating to high-end remodeling projects. The rates I charge here are significantly less than I charged before, simply because everything is done online, minimizing my expenses. When working with a traditional designer, a lot of time is spent driving around to locations, looking at different pieces, or in-person meetings. E-Design allows me to streamline the process and thus charge less. The average hourly fee for an interior designer is between $75-$250/hour (cited, Fox News).
Additionally, many designers charge mark-up on their products. I find all of the resources, but let you purchase directly. This saves you my mark-up, but also allows you to buy your pieces on your own time frame, or as budget allows.
I’m afraid I won’t like what you selected.
My desire is to design a room you love, and that is why I take the time to gather as much information from you via your Design Questionnaire! This package should work as a master plan for you, so feel free to substitute any item you want. Usually once clients have their Postbox and see what the overall space can look like, they have more confidence to sub in a new item here and there. However, I love choices too. So I design TWO versions for each space. They are created to stand alone or mix and match. That is how much I want you to love your new room.
I am nervous about drawing and measuring my room. This sounds difficult.
Please don’t be intimidated by this part! I don’t need a work of art, just a very simple sketch with some basic dimensions. I even created a “Sample Floor Plan” PDF in your Welcome Package, that shows exactly how to draw out your room. To make it easier on you, you will see in the Measuring Guide that I just need some basic measurements. If there is a more detailed measurement I need later, I will ask you for it. But I want the process to be simple for you. It should take you less than 20 minutes. Simply scan the one page drawing and email it to me.
How long will it take to design my project? Do you do rush service?
Projects are completed in approximately three weeks and are then shipped standard shipping. This time period begins when I have received all of your materials. The standard turnaround time depends on my current project load at the time you purchase your package. In the case that your turnaround time will be longer you will be notified immediately by Postbox Designs. In a hurry? If you are hosting a party or wanting to decorate before the holidays, I do offer a rush service. These projects require payment of $100 rush fee and are subject to availability.
How will I know how much all of the furnishings will cost me?
I never want to design a space that doesn’t work with your budget! I am a strong believer that you can have a beautiful design for any budget. As part of your Design Questionnaire, there is a space where you can specify your budget. If you are not sure of your exact budget, in the Questionnaire I help you narrow down your budget into three categories. Additionally, I include a “Shopping List” that has the prices of every item I have chosen for your space.
What if I piece you recommend doesn’t fit into my space?
Please double check all measurements before sending them, because this is what I am basing my designs on. Don’t worry, I will provide you with a Measure and Photo Guide, along with a sample floor plan to show you exactly how to measure your space. I will review your documents and if I am missing any information I will contact you.
Do you order the items needed for my design?
Nope. I give you all of the direction and resources you need to complete your room. Then you are able to purchase anything and everything in the design at your own pace. This helps save you money by not paying an hourly rate for me to order, and there is no mark-up on your furnishings by myself.
Can I reuse some existing furniture in my design?
Absolutely! If you have a piece you love, I would love to incorporate it into your design. Also, I can give guidance with fabrics to reupholster a piece or paint/stain to refinish a piece. Just be sure to include measurements and photos of items of these items when you submit your forms.
What if an item you recommended is no longer available?
Sometimes items get discontinued, and I would hate to disappoint! If an item I recommended is no longer available I would be happy to specify a replacement piece within 30 days of the delivery of your project.
Can I specify a certain item or store where I would like my furnishings to come from?
Yes! If you have a certain item you know you would like incorporated, there is a place to share all of this information in your Design Questionnaire. The more information you share, the better I can serve you. If there is a store that you love their style and would like items from that store incorporated, there is a place in the Design Questionnaire to specify that as well.
How does your “Finishes Only” package work?
I have been a residential interior designer for over eleven years, so I have an expertise in pulling together all of the materials and fixtures for your new bathroom, kitchen, laundry room, etc. For example, for a bath project, I can choose your paint, flooring, tile, countertops, cabinet style, faucet, toilet, bathtub, shower fixtures, etc. I will specify materials from regional or nationwide stores so you or your contractor can order direct. If your contractor only works with specific brands, let me know and I can work through those brands.
The Finishes Only Package includes a Mood Board and Shopping List. Because I know how many complicated factors go into designing a space, this package does not include the floor plan or drawings of the space. Like all of my packages, I will include a second revision for FREE. This package works perfectly if you are doing a DIY project or working with a contractor who leaves the responsibility of product selections up to you. Please note, you or your contractor bear full responsibility for ultimately selecting the proper products, including sizes and quantity, that work for your specific space.
What if I change my mind once I submit all of my materials and payment? Do you issue refunds?
I am sorry, I do not issue refunds once payment is received. However, within 24 hours of receiving payment, if you would like to change rooms or use your payment towards a gift card, I would be happy to accommodate your request.
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